Legal access depends on local law
One account, one legal record: we keep your registration details, sign-in activity, and wallet receipts connected so account decisions can be checked clearly. Access depends on local law, and we may ask you to confirm your name, phone number, email, and wallet ownership before certain account
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actions. If you sign in from Surabaya, use QRIS, then switch to OVO later, those payment traces remain part of the same account file. We use that file to handle disputes, payment questions, account recovery, and requests to correct data. Open your account only where local
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law permits, and keep your profile details accurate so our legal checks do not delay wallet or access decisions.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.